At Reliason, we understand that dedicated, ongoing support is essential to helping you maximize your investment in our benefit administration solutions. Our Technical Support team represents an extensive background in the software and benefits administration fields. Your business and your customers cannot be put on hold. Should you face a mission-critical challenge, our consultants can access your system remotely, assist online and perform diagnostics. With a high level of commitment to provide quality support and meticulous attention to all client issues regardless of company size. our team has a reputation for consistently going the extra mile to serve our customers.
Siebel Support Services
SIEBEL server installation & configuration, Patch management
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Siebel version upgrade from 7.x to 8.x
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SRF, Repository migration , DDL synch.
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Daily health checks including regularly checking status of servers & components.
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supporting all planned & unplanned outages
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Deploying non repository items
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Set up and support Siebel remote client, extracting local database, creation of packager , upgrade kits etc
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Configuring & managing Workflow Management component group.
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Integrating other applications with Siebel. Mainly OBIEE/BIP/Web Methods. This includes configuring symbolic urls, WSDL imports/exports etc.
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Setting up UCM(Data Hub)
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Setting up SSO/LDAP authentication
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Automation of daily migration/monitoring activities by writing shell scripts or batch jobs
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Resolving all adhoc issues, if issue is not related to Siebel then assign it to correct work-group.
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Supporting EIM Data Load and issue related to Data Load.
Remote System Administration
We also offer a Remote System Administration service for Ebusiness Products. As companies increasingly look at ways of optimising their resources, many are making the decision that the system administration tasks required for Ebusiness Products can be effectively carried out by partnering with Reliason.
Consulting services
We can provide consulting, on-site or remote, at competitive rates.
We also provide:
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Incidence Management
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Preventive Maintenance
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Predictive Maintenance
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Adaptive Maintenance
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Release Management
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Knowledge Management